Shipping & Return Policy
How does our shipping work?
• All orders placed before 2:00 PM CST will be sent out the same day.
• Aliya ships through USPS.
• Typically expect to receive your package within 3-4 business days.
Need speedy shipping?
• Call/Text 504.458.0599 or email ShopAliya@gmail.com and talk to one of our Aliya Fashion experts. They will be able to give you details on pricing and time to expect your package.
• We accept returns/exchanges for regular priced clothing postmarked within 14 days from the date you placed your order for a full refund.
• NO RETURNS OR EXCHANGES ON SALE ITEMS. NO RETURNS OR EXCHANGES ON HOLIDAY ITEMS after a Holiday has passed.
• JEWELRY, PURSES, ACCESSORIES, MAKEUP, INTIMATES AND GIFT CARDS ARE FINAL SALE.
• Refunds are issued back to the original method of payment.
• Refunds are processed within 14 days of receiving the return. Exceptions and Extensions are made for Christmas Holidays.
• The original tags MUST be attached to each and every item being returned.
• The return items cannot be washed or worn and must be in NEW condition.
• Shoes may be returned in the original box, must be unworn and must have original stickers
• The shoes must be returned in an undamaged box or the items may be sent back.
• Custom made items are non-refundable.
• Original shipping is not refundable.
• Unacceptable returns will be returned to the customer at their own expense.
• We are not responsible for return shipping or lost shipments. We recommend keeping shipping receipts for your records.
• You will receive email confirmation when your return has been processed and your refund has been issued.
• ALL RETURNS SENT TO: 3704 Elgin St. Metairie, LA 70001
How do I make a return?
Email us at firstname.lastname@example.org or call/text us at 504.458.0599 to make a return.
Our team at Aliya wants to make sure you are always having a great experience! We hope you love everything you purchase with us; however if something does not work out, we’re always here to help! If you have any questions, you can call 504.458.0599, 10AM-6PM CST, Monday-Saturday or email us at ShopAliya@gmail.com.